Role: Provide pre- and post-sales Service Support for our products PCS, and Video Analytics for the WEST Region.

Responsibilities:

- Responsible for independently handling the customers at WEST region
- Responsible for customer interaction and DEMO of our product at WEST region based on the sales team requirement.
- Responsible for customer support and capable of addressing the issues raised by the customers.
- Install and configure our products and perform troubleshoot on issues and resolve issues
- Co-ordination with the vendors and the channel partners.
- Site Surveys for POC and Product installation.
- Mandatory Site visits, site surveys, Product Demos, Onsite client meetings, and hardware & software
- Basic AutoCAD knowledge is a plus point.

Qualification: Diploma/Engineering Degree in CS /EC

Experience: 3-4 Yrs

Technical & Process Capabilities

- Should have knowledge on SQL settings and query.
- Should have knowledge on Network connectivity and Troubleshooting.
- Should have basic knowledge of installation and Configuration of CCTV and NVR
- Should have knowledge on Linux OS and its commands
- Delivering demonstrations to ensure that customers are educated on secure and effective equipment use.

📌 Technical Support Engineer (Mumbai)
🏢 Delopt
📍 Mumbai