We are looking for an experienced Technical Operations Manager to oversee technical support and IT operations within a BPO environment.
Key Responsibilities:
- Manage technical operations, infrastructure and support teams.
- Oversee CRM, dialer, telephony and network systems.
- Handle technical escalations and ensure minimal downtime.
- Monitor system performance, uptime and service delivery SLAs.
- Coordinate with IT, network and external vendors.
- Ensure smooth technical support across business operations and shifts.
Required Skills:
- 10+ years of relevant experience, preferably in the BPO/Contact Centre industry.
- Robust understanding of dialers, CRM, telephony and IT infrastructure.
- Experience in managing technical teams and operations.
- Excellent problem-solving, leadership and stakeholder management skills.