Cornerstonebelieves human potential grows exponentially when AI works in service ofpeople. Global Customer Support is where that promise is kept - one customer,one case, one conversation at a time.
In This Role You Will
Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
Deliver technical health reviews on cadence - configuration, integrations, adoption - and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
Watch the account's renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
Advocate escalations into DEEP with full context; your account's EIM inputs are accurate because you keep them so.
Guide training and enablement: certification paths, recent-feature walkthroughs, admin coaching
You Have Got What it Takes If you Have
4+ years enterprise technical support or TAM experience; executive-ready communication.
TAM certification track within 90 days incl. SysAdmin/configuration depth.
Commercial awareness - you understand the account's ARR, entitlements, and renewal timeline.
Relationship craft: customers ask for you by name and mean it.