We are seeking a dedicated and experienced Team Leader for our Customer Support department in Uttar Pradesh. The ideal candidate will have a robust background in managing teams within the international voice process, ensuring high-quality customer service and support. As a Team Leader, you will be responsible for overseeing daily operations, guiding team members, and implementing strategies to enhance customer satisfaction.

Key Responsibilities

- Lead and manage a team of customer support representatives, providing guidance and support to ensure they meet performance targets.
- Monitor and evaluate team performance, providing feedback and coaching to improve service delivery.
- Develop and implement training programs to enhance team skills and knowledge in customer support processes.
- Collaborate with other departments to ensure seamless service delivery and address customer issues effectively.




- Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
- Foster a positive team environment that encourages collaboration and high morale.

Required Skills

- Proven experience in the international voice process and customer support.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Proficiency in handling inbound and outbound customer interactions. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Leader - Customer Support (Noida)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Noida