We are seeking a dedicated and experienced Team Leader for our Customer Support department in Madhya Pradesh. The ideal candidate will have a strong background in managing teams within the international BPO sector, with a focus on customer retention strategies. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that our customer support team meets performance targets, and providing exceptional service to our clients.

Key Responsibilities

- Lead and manage a team of customer support representatives, providing guidance and support to ensure high levels of performance and morale.
- Develop and implement effective retention strategies to enhance customer satisfaction and loyalty.
- Monitor team performance metrics and provide regular feedback to team members to foster continuous improvement.
- Collaborate with other departments to streamline processes and improve the overall customer experience.




- Conduct training sessions for current hires and ongoing training for existing staff to ensure they are equipped with the necessary skills and knowledge.
- Handle escalated customer issues and provide resolutions in a timely manner.

Required Skills

- Proven experience in a team leadership role within the international BPO industry.
- Strong understanding of customer support processes and best practices.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets.
- Analytical skills to assess performance metrics and implement improvements. If you are a results-driven leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Leader - Customer Support (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore