We are seeking a dedicated and experienced Team Leader for our Customer Support department in Maharashtra. The ideal candidate will have a strong background in managing teams within the BPO sector, specifically in inbound calls and voice calling. As a Team Leader, you will be responsible for overseeing the daily operations of the customer support team, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities

- Lead and manage a team of customer support representatives, providing guidance and support to ensure high levels of performance.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular training sessions to enhance team skills and knowledge in customer care and support.
- Handle escalated customer issues and ensure timely resolution.




- Collaborate with other departments to improve overall customer experience and service delivery.
- Prepare and present reports on team performance and customer feedback to management.

Required Skills

- Proven experience in a leadership role within a BPO or customer support environment.
- Strong understanding of inbound calls and voice calling processes.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets.
- Familiarity with international BPO operations and customer care standards. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting chance.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Leader - Customer Support (Mumbai)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Mumbai