We are seeking a dedicated and experienced Team Lead for our International BPO operations in Madhya Pradesh. The ideal candidate will have a strong background in managing teams within the BPO sector, specifically in international processes. As a Team Lead, you will be responsible for overseeing daily operations, ensuring that team members meet performance targets, and maintaining high levels of customer satisfaction.

Key Responsibilities

- Lead and manage a team of customer service representatives, providing guidance and support to ensure optimal performance.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular team meetings to communicate updates, share best practices, and foster a collaborative workplace.
- Handle escalated customer issues and provide effective solutions.




- Collaborate with management to develop training programs that enhance team skills and knowledge.
- Ensure compliance with company policies and procedures, as well as industry regulations.

Required Skills

- Proven experience as a Team Lead in an international BPO environment.
- Strong leadership and interpersonal skills.
- Excellent communication skills, both verbal and written.
- Ability to analyze performance data and implement improvement strategies.
- Proficient in using BPO management software and tools. If you are a motivated individual with a passion for leading teams and driving results in the BPO industry, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead - International BPO (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore