We are seeking a dedicated and experienced Team Lead for our International Customer Support division. The ideal candidate will have a strong background in managing teams within the international BPO sector, focusing on delivering exceptional customer service and support. As a Team Lead, you will be responsible for overseeing daily operations, ensuring that customer satisfaction metrics are met, and driving performance improvements across the team.

Key Responsibilities

- Lead and manage a team of customer support representatives, providing guidance and support to ensure high-quality service delivery.
- Monitor and analyze key performance indicators (KPIs) such as Customer Satisfaction (CSAT) and Average Handling Time (AHT) to identify areas for improvement.
- Develop and implement training programs to enhance team skills and knowledge in international customer support processes.
- Foster a positive team environment that encourages collaboration and high performance.




- Handle escalated customer issues and provide effective resolutions to maintain customer satisfaction.
- Collaborate with other departments to streamline processes and improve overall service delivery.

Required Skills

- Proven experience in international customer support, preferably in a BPO setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions based on performance metrics.
- Familiarity with customer support tools and technologies. If you are passionate about leading teams and enhancing customer experiences in an international setting, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead - International Customer Support (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore