We are seeking a dynamic and experienced Team Lead for our International Voice Process division. The ideal candidate will be responsible for overseeing a team dedicated to providing exceptional customer support in a quick-paced environment. As a Team Lead, you will play a crucial role in ensuring that our team meets performance targets while maintaining high standards of service quality.

Key Responsibilities

- Lead and manage a team of customer support representatives, providing guidance and support to ensure they meet their performance goals.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular training sessions to enhance team skills and knowledge in international voice processes.
- Foster a positive team environment that encourages collaboration and high morale.
- Handle escalated customer issues and provide effective resolutions.




- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Prepare and present performance reports to senior management.

Required Skills

- Proven experience in managing teams within an international voice process environment.
- Strong understanding of customer support principles and practices.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire team members.
- Proficient in performance management and team development. If you are a results-driven leader with a passion for customer service and team management, we invite you to apply for this exciting opportunity.

Industry

BPO / Call Center

Department

Customer Service (International)

📌 Team Lead - International Voice Process (Ahmednagar)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Ahmednagar