Job highlights

- 5-7 years in Environment or Change Management with ServiceNow and JIRA expertise

- Coordinate patch management, release activities, and environment lifecycle; manage triage calls and production issues

Roles ResponsibilitiesRequired Skills Qualifications: Experience- 5-7 years of experience in Environment Management, Change Management, or Release Coordination roles Technical Tools Expertise
- Hands-on experience with ServiceNow (Change, Incident, Request modules)

- Working knowledge of JIRA
- Hands on experience MS Project

- Strong understanding of ITIL processes and best practices

- Experience in patch management, release coordination, and workplace lifecycle management Core Competencies

- Excellent communication and stakeholder management skills

- Strong attention to detail
- Ability to manage high-volume coordination activities under tight timelines

- Proven capability to handle triage calls and critical production scenarios

- Strong problem-solving and decision-making skills Preferred Qualifications

- Exposure to automation tools, scripting, or process automation initiatives

Educational RequirementGraduate

Preferred SkillsTSO->Cluster 3

Service LineBPO TSO

📌 Team Lead (Pune)
🏢 Infosys BPM
📍 Pune