We are seeking a dedicated and experienced Team Lead - Customer Service to join our dynamic team in Madhya Pradesh or Maharashtra. The ideal candidate will have a strong background in managing customer service operations, particularly within the voice process domain. As a Team Lead, you will be responsible for overseeing a team of customer service representatives, ensuring that they deliver exceptional service to our clients and customers.

Key Responsibilities

- Lead and manage a team of customer service agents, providing guidance, support, and training to enhance their performance.
- Monitor team performance metrics and implement strategies to improve service quality and efficiency.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
- Collaborate with other departments to streamline processes and improve overall customer experience.




- Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment.
- Prepare reports on team performance and customer feedback for management review.

Required Skills

- Proven experience in an internal voice process or international call center environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze performance metrics and implement improvement strategies.
- Proficient in customer service principles and practices. If you are passionate about customer service and have the experience to lead a team effectively, we encourage you to apply for this exciting chance.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead - Customer Service (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore