We are seeking a dedicated and experienced Team Lead - Customer Care to oversee our customer service operations. The ideal candidate will have a strong background in managing teams within a voice process environment, ensuring that our customer care executives deliver exceptional service to our clients. As a Team Lead, you will be responsible for guiding and mentoring your team, driving performance metrics, and implementing best practices to enhance customer satisfaction.

Key Responsibilities

- Lead and manage a team of customer care executives, providing coaching and support to enhance their performance.
- Monitor team performance and ensure adherence to service level agreements (SLAs) and quality standards.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Develop and implement training programs to improve team skills and knowledge in customer service.
- Collaborate with other departments to resolve customer issues and improve service delivery.




- Analyze team performance data and prepare reports for management to identify trends and areas for improvement.
- Foster a positive team environment that encourages collaboration and high morale.

Required Skills

- Proven experience in a team lead or supervisory role within a customer care or voice process environment.
- Robust leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication skills, both verbal and written.
- Ability to analyze data and make informed decisions to improve team performance.
- Familiarity with customer service software and tools. If you are passionate about customer service and have the experience to lead a team effectively, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead - Customer Care (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore