We are seeking a dedicated and experienced Team Lead - Customer Support to oversee our customer support operations in the Madhya Pradesh and Maharashtra regions. The ideal candidate will have a strong background in managing teams and ensuring high-quality service delivery to our international clientele. As a Team Lead, you will be responsible for leading a team of customer support representatives, providing guidance and support to ensure they meet performance targets and deliver exceptional service.

Key Responsibilities

- Lead and manage a team of customer support agents, ensuring they are well-trained and motivated to provide excellent service.
- Develop and implement customer support strategies that enhance customer satisfaction and loyalty.
- Monitor team performance metrics and provide regular feedback to team members to drive continuous improvement.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.




- Collaborate with other departments to improve processes and enhance the overall customer experience.
- Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment.

Required Skills

- Proven experience in customer support, preferably in an international setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze performance metrics and implement improvements.
- Proficiency in customer support software and tools. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting chance.

Industry

BPO / Call Center

Department

Customer Service (International)

📌 Team Lead - Customer Support (Ahmednagar)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Ahmednagar