Team Lead Operations

Location

About Flipkart

Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy

Flipkart is maximising for our customers, stakeholders, and the planet at large!

Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart

Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading

Payments Apps in India.

Our Commitment to Superior Customer Experience:

At Flipkart, the customer is the focal point of all our endeavors and a cornerstone of our success. At SCM,

we exhibit a strong Customer Obsession mindset, demonstrating an unwavering commitment to understanding and exceeding customer expectations at every interaction. By prioritizing superior customer experience, we aim to maintain our position as a leader in the e-commerce industry and strive to win the trust and loyalty of our customers at every single opportunity.

About the Role

Oversee departmental activities from planning to execution, ensuring timely processing of inbound/outbound tasks. Maintain optimal eciency and standard practices, supervise employee performance, and provide training. Manage equipment, materials, distribution ow, and transportation.

Conduct warehouse accuracy checks and cost monitoring. Procient in facility and manpower management, adept at generating performance reports.

You are responsible for

Plan, develop, organize and manage end to end activities of the department.





Ensure timely processing of all inbound and outbound activities.

Ensures the highest degree of eciency is maintained at all times.

Supervises and monitors the performance of employees to ensure standard practices.

proper care of using the equipment, materials and supplies in the warehouse.

Supervise the distribution ow, and the transportation activities.

Provide on-the- job training to warehouse staff.

Manage warehouse accuracy via planned cycle count, monthly warehouse reconciliation, analysis and related reports.

Monitor and track warehouse and administrative costs associated with their assigned responsibilities.

Capable of handling facility and manpower alone.

Report making CUP/CPK/CPS, Speed/Cost/Reliability.

Qualication

B-tech or MBA (preferred candidates from Tier I/II MBA institutes)

6 years of experience in Courier/Supply Chain/Warehousing/Logistics Operations

Ability to work in a fast-paced and agile environment, prioritizing tasks effectively to achieve organizational goals.

Experience in utilizing data-driven insights to inform decision-making and drive actionable recommendations.

Commitment to upholding company values and contributing positively to the organizational culture.

To succeed in this role, you should have the following:

1. Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
2.



Continuously strive to improve accuracy of delivery, speed & eciency of operations & visibility of touchpoints.
3. Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization. Why work with us?

At Flipkart, we promise to maximize what you care about the most. Youll get an opportunity to leave a

mark and create your own legacy, youll have freedom to experiment, learn and grow, youll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work. Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big

Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive.

We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it. Because when you maximise, we maximise.

Visit our career site to know more about what it means to work at Flipkart.

Being Yourself @ Flipkart

Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are,

regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, skilled pedigree, physical ability, veteran status, or any other characteristics. We rmly believe that when people with diverse identities and perspectives work together, we create the most value for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day.

📌 Team Lead Operations (Kolkata)
🏢 Flipkart
📍 Kolkata