Role & responsibilities Helping hand for the employees 24x7. Assisting associate on policy terms and conditions, including sum insured and eligibility and also, claim submission time-lines. Assisting associate Hospitalization procedures and network hospital confirmation is also provided. Enrollment queries, specially for coverage of parents and new born baby; along with the premium impact. Comfort being provided to employees in time of emergencies through phone & physical presence. Assisting Associate for reimbursement claims & cashless queries. Associates require support in understanding and filling the claim form and documents submission. Assisting associate for Ecard & necessary addition of members. Should have good communication skills, knowledge about policy coverage advantages.



HR dependency on helpdesk person for necessary co ordination pan India admissions & claims. Discussing problematic claims with HR for necessary support Most important, Human Touch and Building relationship with HR team & associates and Polite behavior Preferred candidate profile
- Bachelor's degree (preferred in commerce, business, or related fields).
- 1 to 3 years of experience in customer service.
- Strong verbal and written communication in English, regional language, active listening, empathy, and problem-solving under pressure. Interested can call Moulika @(phone hidden)

📌 Client Service Executive (Coimbatore)
🏢 Family Health Plan (FHPL)
📍 Coimbatore