Role Overview At Javro, we focus on building long-term, multi-year client relationships with enduring value. Our team provides a wide array of services to our clients, and our engagements can differ substantially from client to client. As such, our team is constantly juggling competing priorities to ensure we deliver a great experience to all of our current and prospective clients. The Operations Manager – India is the senior people and operations leader responsible for execution, accountability, and scalability across all India-based teams supporting Javro’s client delivery. This role ensures that strategy turns into consistent, high-quality execution through clear ownership, disciplined follow-through, and strong leadership at every level. The Country Lead leads through department heads and team leads, setting expectations, measuring outcomes, and holding teams accountable for results across multiple verticals including Financial Services, Forecasting, Automation, Data Management, Sales, and Medical/DME Operations. The Operations Manager serves as the primary India-based point of contact for US leadership, works in-office, and partners closely with HR and recruiting to build teams that execute reliably and operate with ownership. Reports to: President Job Responsibilities Execution & Accountability Leadership
• Establish clear ownership, goals, and success metrics for department heads and team leads in partnership with GM.
• Ensure work is executed according to defined processes, timelines, and quality standards
• Hold team members accountable for outcomes, not activity
• Identify execution gaps early and drive corrective action through leaders
• Reinforce a culture where commitments are tracked, reviewed, and completed Leadership & Team Oversight
• Lead, coach, and develop team leads across India operations
• Ensure the right people are in the right seats as teams grow
• Build leadership depth and succession across service lines
• Address performance issues promptly, clearly, and fairly
• Report to GM about performance,



scalability, needs and operational excellence strategies Financial Services & Forecasting
• Oversee accounting and financial services teams supporting external SMB clients
• Ensure consistent execution across:
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• General ledger accounting and reconciliations
• Month-end close and financial reporting
• Financial modeling, forecasting, and planning support
• Maintain execution quality, prioritization, and accuracy across multi-client, consultant-driven engagements Automation, Data Management & Technology-Enabled Solutions
• Oversee teams supporting automation initiatives, data management, and technology-enabled problem solving for clients
• Ensure clear execution across:
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• AI and automation-driven operational projects
• Data reading, synthesis, and analysis to support client decision-making
• SOP creation, documentation, and process standardization
• Partner with US stakeholders to translate complex requirements into scalable, executable workflows
• Maintain execution discipline as new technical and data-driven services are introduced Sales & Commercial Support
• Oversee operational support for sales and commercial workflows, including:
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• Complex quoting and pricing support
• Data preparation and analysis supporting sales efforts
• Process documentation supporting repeatable sales execution
• Ensure accuracy, responsiveness, and alignment between sales teams and delivery operations Medical & DME Operations
• Oversee medical and DME service lines, including:
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• DME Intake Specialists
• DME Revenue Cycle Specialists




• DME Team Leads responsible for daily execution and coaching
• Ensure clean execution and accountability across intake, documentation, and billing workflows
• Maintain scalable processes and strong execution discipline in regulated, compliance-aware environments HR, Recruiting & US Collaboration
• Partner with HR and recruiting teams on hiring, onboarding, and workforce planning
• Participate in hiring and development of team leads and managers
• Serve as the primary India-based contact for US leadership and account teams
• Communicate execution status, risks, and capacity needs clearly and early Key Competencies and Qualifications
• 8–12+ years of experience in operations, delivery, or shared services environments
• Proven experience leading managers of managers with accountability for outcomes
• Experience overseeing financial services and/or medical/DME operations
• Strong understanding of execution in process-driven, compliance-aware environments
• Prior hands-on execution experience earlier in career
• Experience working with US-based clients or leadership teams
• Strong communication skills and in-office leadership presence
• Comfortable managing multiple departments and priorities simultaneously
• Proven experience, or a clear readiness, to lead people. You should have experience in peer mentoring, quality checking, or project coordination.
• Sophisticated verbal and written English skills, capable of leading virtual meetings and explaining complex financial discrepancies to US stakeholders.
• A self-starter mindset with the ability to manage high-volume data independently while remaining flexible to Eastern Standard Time (EST) shift requirements.
• Cultural Leadership: A collaborative spirit that thrives in cross-cultural environments and is adept at using remote tools like Google Meet, NinetyIO..
• A robust desire to grow into a senior leadership role within Javro’s expanding Hyderabad operations.

📌 Operations Manager (Hyderabad)
🏢 Javro
📍 Hyderabad