- Complete Company training modules (DNA, GTM market, Product learning sessions).
- Understand and follow Company ordering flows and guidelines.
- Translate customer emails into actionable orders by gathering, validating, and inputting accurate information based on Company requirements.
- Ensure each request aligns with market-specific requirements and contract terms
- Manage requests end-to-endincluding email receipt, order creation, follow-up, and customer validationwithin agreed Service Level Targets (SLTs)
2. Security & Legal Compliance
- Undertaking training related to security and legal obligations linked to sales support activities.
- Execute all requests in accordance with the Company’s security policies and legal frameworks, especially regarding subscriber agreements.
3. Support to Commercial Team
- Assist commercial teams in gathering accurate information by guiding their communication with customers
4. Continuous Improvement
- Actively contributes to the enhancement and optimization of internal processes and procedures through feedback and experience
Qualifications & Experience
- Education: University degree or equivalent skilled experience
- Experience: 3–5 years in an Online Travel Agency (OTA) or similar work environment with hands-on experience with Amadeus GDS
- Domain Knowledge: Understanding of Travel Industry Standards (IATA, BSP/ARC, AOG, ICAO)
Technical Skills
- Computing: Proficient in Microsoft Office, Confluence, SharePoint, and Outlook
- Language: Fluent in English (Versant level: C1); additional languages are a plus
Core Competencies
- Accountability: Takes ownership of tasks and reliably delivers results
- Business Acumen: Understands the broader Company business context and how their role contributes
- Technical Excellence: Demonstrates a high level of functional and technical ability
- Customer Focus: Understands and anticipates customer needs
- Communication: Communicates clearly and listens actively
- Building Relationships: Displays a collaborative and team-oriented mindset
- Leading Self: Demonstrates self-awareness, initiative, and continuous self-development
- Analytical Thinking: Investigates issues, sources relevant information, and forms sound conclusions
- Adaptability & Flexibility: Adjusts effectively to changing demands and situations
📌 Sr. Analyst (Sales Support) ll Pune
🏢 AIonOS
📍 Pune
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