We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional customer service and support through telecalling. This role is crucial in ensuring customer satisfaction and maintaining positive relationships with our clients.

Key Responsibilities

- Handle inbound and outbound calls to assist customers with inquiries, complaints, and support requests.
- Provide accurate information regarding products and services to customers.
- Resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes and enhance the overall customer experience.




- Follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.

Required Skills

- Strong communication skills, both verbal and written.
- Proficiency in telecalling and customer support techniques.
- Ability to handle difficult situations with professionalism and empathy.
- Basic computer skills and familiarity with customer relationship management (CRM) software is a plus.
- A positive attitude and a willingness to learn and grow within the company. If you are passionate about helping customers and have the required skills, we encourage you to apply for this exciting prospect to be part of our dynamic team.

Industry

IT Services & Consulting

Department

General / Other Software, Application Programming / Maintenance

📌 Customer Support Executive (Bengaluru)
🏢 Network Frek
📍 Bengaluru