Company Description The YOLO Collective is an experience-led hospitality platform that designs architecturally inspired stays, curated private homes, and immersive outdoor experiences in exceptional destinations around the world. Born in the Himalayas, the company is driven by a spirit of adventure, intentional design, and authentic community. Each property is crafted to honor its natural and cultural surroundings, offering guests a deeper and more meaningful way to experience a place.

As the company grows, it is shaping a new era of travel where design, exploration, and human connection come together for guests seeking more than the ordinary.

Role Description The Operations Manager is a full-time, in office role based in Manali, responsible for overseeing daily property operations and ensuring a high-quality guest experience. This role manages front-of-house and back-of-house workflows, supervises staff scheduling and performance, and coordinates with housekeeping, maintenance, and guest services teams.

The Operations

Manager monitors service standards, implements operational processes, and resolves guest issues promptly and professionally. The role also involves optimizing resource use, maintaining vendor relationships, supporting budget and inventory management,



and collaborating with leadership on process improvements and new initiatives to enhance overall operational efficiency.

Qualifications

- Proven experience in hospitality operations management or a similar role, preferably in boutique or experience-led properties
- Strong team leadership abilities, including staff supervision, coaching, and performance management
- Excellent organizational and time-management skills for handling multiple properties, workflows, and priorities
- Effective communication and interpersonal skills for interacting with guests, team members, and external partners
- Experience with property management systems, scheduling tools, and basic reporting or data tracking
- Sound judgment and problem-solving skills, with the ability to handle operational challenges and guest concerns calmly
- Comfort working in an adventure- and design-focused environment, with an appreciation for curated guest experiences
- Bachelor’s degree in hospitality management, business, or a related field; equivalent experience may be considered
- Willingness to work on-site in Manali and adapt to the needs of a growing, dynamic hospitality collective

📌 Operations Manager (Manali)
🏢 YOLO Collective
📍 Manali