Post Sales Head Company: Jprime buildcon Job Location: Panvel, Maharashtra, India Employment Type: Full-time Salary: 40K70K a month Address : Jprime Buildcon llp, Office No. 601/602, One Platinum, Plot no 8, Sector 15 Belapur, Navi Mumbai, Maharashtra, 400614 Company Website: www.jprimebuildconllp.com HR Contact: hidden_mobile Email: hidden_email Role Overview The Post Sales Head will lead and manage the entire post-sales function, ensuring seamless customer experience from booking to possession. This role requires strong leadership, cross-functional coordination, and deep knowledge of CRM, banking, legal documentation, and collections. The individual will be responsible for handling all customer-related processes post-sales while managing multiple departments under them.

Key Responsibilities 1.

Department

Leadership &

- Team Management Lead and manage all post-sales departments including CRM, Collections, Documentation, and Customer Support. Supervise and guide team members to ensure efficiency and productivity. Establish SOPs, workflows, and service standards across departments. 2.

Customer Lifecycle Management

Oversee complete customer journey from booking to possession. Ensure smooth coordination between Sales, Legal, Finance, and Construction teams. Maintain high customer satisfaction and retention.

- Collections &
- Payment Management Monitor part payments and ensure timely collections from customers. Track payment schedules and implement follow-up strategies. Handle escalations related to payment delays.
- Loan &




- Banking Coordination Manage coordination with banks and financial institutions for home loan processing and disbursement. Ensure proper documentation for loan approvals. Monitor loan disbursement timelines and resolve issues.
- Registration &
- Agreement Management Oversee agreement drafting and execution. Manage registration process in coordination with legal teams. Ensure compliance with all legal and regulatory requirements.
- CRM &
- Data Management Ensure effective use of CRM systems across teams. Maintain accurate customer data, payment records, and communication history. Drive CRM adoption and process improvements.
- MIS &
- Reporting Prepare and present MIS reports related to collections, customer status, and operations. Analyze data to improve efficiency and decision-making. Provide regular updates to management.
- Recovery &
- Outstanding Management Handle old customer recovery (pending dues). Design and implement recovery strategies. Coordinate with legal teams if required for critical cases.
- Complaint &
- Escalation Handling Handle high-level customer escalations. Ensure timely resolution of complaints. Implement preventive measures to reduce recurring issues.
- Possession &
- Handover Management Oversee possession planning and execution. Ensure all financial and legal clearances before handover. Deliver a smooth and professional customer handover experience.

Compensation: 40,000.00 - 70,000.00 per month Advantages: Flexible schedule Provident Fund Work Location: Hybrid remote in Panvel, Maharashtra .

Industry

Others

📌 Post Sales Head (Navi Mumbai)
🏢 JPrime Buildcon
📍 Navi Mumbai