Manager – Training (Process Training)

Location: Gurgaon

Experience: 8+ Years

Notice Period: Immediate to 1 Month

Shift Timings: 24*7 Rotational Shifts

Working Days: 5 Days

Transport: One-way Transport Available

Role Overview

We are looking for an experienced Manager – Training to lead training operations, manage training teams, drive learning effectiveness, and ensure continuous improvement across training programs. The ideal candidate should have strong experience in BPO/operations training, team management, performance coaching, and client coordination.

Key Responsibilities

- Manage, develop, and mentor training teams while ensuring effective performance management, coaching, and skill development.
- Oversee new hire training programs, batch performance, trainer effectiveness, and trainee attrition.
- Plan and execute training strategies based on business requirements and operational needs.
- Drive continuous improvement initiatives for associates, trainers, and supervisors.
- Measure training effectiveness through performance metrics, feedback, and quality analysis.
- Apply creative training methodologies, facilitation techniques, and accelerated learning approaches.
- Collaborate effectively with operations teams, business units, support functions, and clients.
- Conduct classroom observations and provide coaching,



mentoring, and developmental feedback.
- Ensure timely completion of training documentation, trainee tracking, attendance management, and administrative activities.
- Supervise learners throughout the training lifecycle, monitor progress, and provide readiness recommendations.
- Analyze quality and performance trends to identify improvement areas and drive business KPIs.
- Prepare and present training performance reports and key metrics to internal stakeholders and clients.

Required Skills & Experience

- 8+ years of experience in Training/Process Training/Training Management (BPO/Contact Center Mandatory).
- Strong people management and leadership skills.
- Excellent verbal and written communication skills.
- Strong understanding of training metrics, quality parameters, and performance improvement.
- Ability to work in rotational shifts aligned with business requirements.
- Strong presentation, facilitation, and stakeholder management skills.
- Good analytical mindset with focus on achieving measurable outcomes.
- Team player with a willingness to learn and drive business success.

Educational Qualification

- Graduation (Any Discipline)

Interested Candidates can mail their cv at [HIDDEN TEXT]

📌 Process Training Manager//International Voice Process (Gurugram)
🏢 INTERNATIONAL BPO
📍 Gurugram