04 Nov
|
Randstad
|
Hyderabad
04 Nov
Randstad
Hyderabad
Key Performance Areas (KPAs) & Principal Accountabilities 1 Conduct quality audits of customer interactions across voice, chat, email, social media, and back-office transactions. Evaluate interactions against defined quality scorecards, process guidelines, and customer experience standards.
2 Developing and implementing quality control audit plans. Identify critical errors, recurring quality gaps, and process deviations. 3 Monitoring and evaluating the tea
📌 Call centre quality auditor (Hyderabad)
🏢 Randstad
📍 Hyderabad