Call centre quality auditor (Hyderabad)

Call centre quality auditor (Hyderabad)

04 Nov
|
Randstad
|
Hyderabad

04 Nov

Randstad

Hyderabad

Key Performance Areas (KPAs) & Principal Accountabilities 1 Conduct quality audits of customer interactions across voice, chat, email, social media, and back-office transactions. Evaluate interactions against defined quality scorecards, process guidelines, and customer experience standards.

2 Developing and implementing quality control audit plans. Identify critical errors, recurring quality gaps, and process deviations. 3 Monitoring and evaluating the tea

📌 Call centre quality auditor (Hyderabad)
🏢 Randstad
📍 Hyderabad

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