Admin & Operations Executive – Insurance Back-End Management

POSITION DETAILS

Attribute

Details

Department

Insurance Operations & Back-Office Admin

Reporting To

Operations Manager / Branch Head

Experience Range

1–4 Years in Insurance Back-End / TPA / Broking

Location

Vadodara

Employment Type

Full-Time, Permanent

Salary

₹6–7 Lacs Per Annum (LPA)

1. ROLE OVERVIEW

We are seeking a detail-oriented Admin & Operations Executive to manage and streamline end-to-end insurance back-office workflows. The incumbent will serve as the operational backbone connecting sales/advisory teams, insurance carriers, Third-Party Administrators (TPAs), and clients—ensuring accurate policy issuance, timely renewals, seamless endorsement processing, claims documentation tracking, and strict compliance with regulatory turnaround times (TATs).

2. KEY RESPONSIBILITIES

1. Policy Issuance & Documentation Scrutiny

- Verify proposal forms, KYC documents, risk inspection reports, and payment instruments prior to submission on insurer portals.
- Track underwriting queries and ensure timely generation and dispatch of policy bonds.

2. Endorsements & Policy Servicing

- Process financial and non-financial policy amendments, including name/address corrections, sum-insured alterations, asset additions/deletions, and nominee updates.
- Ensure accuracy and zero discrepancies in all policy amendments.

3. Renewal & Retention Management

- Generate advance renewal notices (30/60/90-day buckets).
- Prepare comparative renewal quotes.
- Coordinate with relationship managers and maintain renewal tracking logs to prevent policy lapses.

4. Claims Back-End Coordination

- Register claim intimations.
- Guide policyholders on the required claim checklists.
- Verify submitted bills and documents.
- Liaise with surveyors, TPAs, and insurer claims desks.
- Monitor claim settlement status.

5. CRM, Data Integrity & MIS Reporting

- Maintain master policy registers, premium/commission reconciliation sheets,



and digital client repositories.
- Prepare daily/weekly operational MIS dashboards covering pending proposals, issuance TATs, and renewal ratios.

6. Office Administration & Compliance

- Manage insurer portal logins and inward/outward policy registers.
- Coordinate with vendors.
- Maintain audit documentation in accordance with regulatory guidelines.

3. QUALIFICATIONS & REQUIRED SKILLS

Education & Experience

- Bachelor's degree in Commerce, Business Administration, Banking & Insurance, or a related field.
- Proven experience in insurance back-office operations (General, Health, Motor, Corporate, or Life Insurance).

Technical Proficiency

- Advanced working knowledge of MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, data validation, and MIS reporting.
- Familiarity with insurer web portals and insurance CRM / Policy Administration Systems (PAS).

Core Competencies

- High data-entry accuracy.
- Solid analytical attention to policy wordings.
- Ability to manage multi-insurer follow-ups under tight deadlines.
- Professional written and verbal communication skills.

4. KEY PERFORMANCE INDICATORS (KPIs)

Operational Area

Performance Metric

Target Benchmark

Policy & Endorsement TAT

Time taken from complete document receipt to portal logging and issuance

Within 24–48 Business Hours

Documentation Accuracy

First-time-right policy issuance without post-issuance data errors

≥ 99.0% Accuracy Rate

Renewal Pipeline Tracking

Advance generation and circulation of renewal trackers and quotes

100% by 30 Days Prior to Expiry

MIS & Reconciliation

Timely updates to CRM registers, claim trackers, and daily MIS reports

100% Daily / Weekly Compliance

5. APPLICATION PROCESS

Interested candidates may forward their updated curriculum vitae along with their current notice period and compensation details to [email protected] with the subject line: "Application – Admin & Operations (Insurance Back-End)"

Pay: ₹600,000.00 - ₹700,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Admin & Operations Executive – Insurance Back-End Management (Vadodara)
🏢 A C Agarwal Share Brokers
📍 Vadodara