About Santram Engineers Pvt. Ltd.

Founded in 1988 by Mr. Jayendra C. Vyas, Santram Engineers Pvt. Ltd. (SEPL) is one of India's leading power transmission solutions providers, with over 40 years of combined leadership experience in industrial gearboxes. SEPL is the largest channel sales partner for Premium Transmission Limited (formerly Greaves/Radicon) for gearboxes and fluid couplings, Bharat Bijlee Limited for LT motors, CG Global (Crompton Greaves) for electric motors, and Emco Dynatorq for electromagnetic brakes. The company serves over 1,200 clients across India, including Sintex Industries, Reliance Industries, Electrotherm, Wellspun, Adani Group, L&T;, Gujarat Apollo Industries, JSW Steel, Ultratech Cement and ACC, across the plastic, paper, steel, cement, material handling, construction and textile industries. SEPL operates offices in Ahmedabad (HO), Mumbai, Bangalore, Hyderabad, Rajkot, Morbi, Surat, Kolhapur and Raipur, with sales representation in Aurangabad, Nashik, Bharuch, Ankleshwar, Jhalna, Vizag and Gandhidham.

Our Product Range

Gearboxes: Worm Gearboxes, Helical Gearboxes (parallel shaft and bevel helical), Planetary

Gearboxes, Extruder Gearboxes, Adaptable / Modular Gearboxes.

Geared Motors: Worm Geared Motors, Helical Geared Motors, Inline and Bevel Helical Gear Heads. Motors: Electric Motors, Brake Motors, Flameproof Motors, Crane-duty Motors. Power Transmission Accessories: Fluid Couplings, Gear Couplings, Electromagnetic Brakes, Clutch Brakes, Bearings, Hold-backs, Lift Machines, Lubricants.

Role Overview

Santram Engineers Pvt. Ltd. is looking for a Back Office Coordinator based in Mumbai to manage the complete back-end of the sales process.



The role owns offer/quotation creation in Salesforce and drives end-to-end order execution, coordinating closely with field sales engineers, principals, service engineers, and branch offices across locations to ensure orders move smoothly from quotation to delivery.

Key Responsibilities

Prepare, generate, and issue sales offers / quotations in Salesforce based on inputs from field sales engineers and client requirements.

Own complete order execution: order booking, purchase order processing, order acknowledgement,

delivery scheduling, and dispatch coordination.

Coordinate with principals (Premium Transmission, Bharat Bijlee, CG Global, Emco Dynatorq) for stock availability, pricing, and delivery timelines.

Liaise on a daily basis with sales engineers, service/engineering teams, and branch offices across locations to keep orders moving without delays.

Track every order end-to-end in Salesforce / CRM, keeping stage, status, and follow-up dates accurate and current.

Follow up on pending offers, purchase orders, payments, and delivery schedules with clients and

internal stakeholders.

Coordinate with the accounts team for timely invoicing and billing documentation. Work with engineers on technical clarifications, installation support, and after-sales coordination as

needed.

Maintain MIS reports, offer logs, and order trackers, and participate in the weekly review meeting to





report status and flag bottlenecks.

Handle client queries relating to order status, dispatch, and documentation.

Requirements

Graduate in any discipline; a mechanical / technical background is an advantage. 1 - 4 years of experience in back-office coordination, sales support, or order processing, preferably in

an industrial / engineering trading company.

Working knowledge of Salesforce or a similar CRM is preferred.

Proficient in MS Excel, Word, and business email communication.

Strong coordination, follow-up, and multi-tasking skills across multiple concurrent orders. Good written and verbal communication skills.

Detail-oriented, organized, and comfortable coordinating across teams and locations.

Compensation & Benefits

CTC: Negotiable, as per experience and industry standards.

Growth opportunities within a well-established industrial engineering company

To Apply: Send your resume to [email protected] with the subject line 'Back Office Coordinator - Mumbai'.

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

- Versatile schedule
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Marol, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Do you have experience working in an industrial, engineering, or trading company?
- Have you worked with Salesforce or any other CRM software?
- How many years of experience do you have in back-office coordination, sales support, or order processing?

Education:

- Bachelor's (Required)

Work Location: In person

📌 Back Office Coordinator (India)
🏢 Santram Engineers
📍 India