Key Responsibilities:

- Handle incoming calls from patients and visitors courteously and professionally.
- Make outbound calls to confirm appointments, follow up on reports, or remind patients of upcoming visits.
- Provide information about hospital services, doctors’ availability, consultation timings, and procedures.
- Schedule, reschedule, and cancel appointments in the hospital management system.
- Record and update patient details accurately in the database.
- Coordinate with departments (OPD, Diagnostics, Billing, etc.) to resolve patient queries.
- Collect and document patient feedback to improve service quality.
- Maintain a record of daily calls, inquiries, and follow-ups for reporting purposes.
- Handle patient complaints and escalate complex issues to the appropriate authority.
- Ensure confidentiality of patient information as per hospital policies.

Key Skills & Competencies:

- Excellent communication skills (verbal and written) in English and local language(s).
- Customer service orientation and a polite,



empathetic attitude.
- Strong listening and problem-solving skills.
- Proficiency in MS Office and hospital management or CRM software.
- Ability to multi-task and handle pressure in a fast-paced workplace.
- Basic understanding of medical terminology (preferred).

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Do you have hospital tele calling experience ?
- Languages known ?
- Willing to do rotational shift ? ( Including Night shifts)
- Residence Location in Chennai ?
- Job Location : Chennai - Alwarpet. Will you be able to commute to this location?
- Do you have any BPO voice process experience ?

Education:

- Bachelor's (Preferred)

Experience:

- Tele calling: 1 year (Required)

Shift availability:

- Day Shift (Required)
- Night Shift (Required)

Work Location: In person

📌 Tele Calling Executive (India)
🏢 Kauvery Hospital
📍 India