Job Description: Customer Order Coordination Executive
Key Responsibilities
- Handle customer communication after order confirmation.
- Provide regular updates on production status and delivery timelines.
- Coordinate with production teams for order completion.
- Track order progress and follow up on pending orders.
- Coordinate with dispatch and logistics teams for timely delivery.
- Communicate delays or changes to customers proactively.
- Ensure smooth handover from Sales to Operations.
- Maintain order records, customer interactions, and status reports.
- Prepare daily/weekly order progress reports for management.
Required Skills & Qualifications
- Experience in customer service, order coordination, or operations.
- Excellent communication and interpersonal skills.
- Strong follow-up and coordination abilities.
- Good organizational and time-management skills.
- Basic knowledge of production and manufacturing processes.
- Proficiency in MS Excel, MS Office, and email communication.
Preferred Candidate Profile
- Customer-focused and solution-oriented.
- Responsible, proactive, and detail-oriented.
- Positive at multitasking and handling deadlines.
- Able to coordinate with multiple departments.
- Capable of working independently and in a team.