Role: Executive Secretary to Head of Operations

We are looking for a sharp, reliable, and well-organized Executive Secretary to work directly with our Head of Operations.

This is not a regular back-office typing job. You will be the central point of contact for all the teams - handling daily schedules, managing important files, and building straightforward tracking systems from day one. You will also sit in management meetings, share practical ideas for business growth, and take key decisions on the ground when Head of Operations is on leave or visiting other locations.

If you want to understand how retail operations and business expansion work at a senior level, this role gives you hands-on experience and real career growth.

Key Responsibilities

Executive Support & Daily Planning

- Manage Emails: Check the Head of Operations' inbox, reply to standard queries, coordinate with the finance team for urgent vendor payments, and highlight urgent matters on a daily basis.
- Schedule Management: Plan daily calendars, fixing store visits, vendor meetings, and internal team reviews without time clashes.
- Store Monitoring: Check head-office CCTV feeds regularly to see daily store operations and staff discipline.
- Meeting Preparation: Prepare agendas, short briefing notes, and background details before major meetings and site visits.

Systems & Record Keeping

- SOPs & Workflows: Create simple, step-by-step SOPs, approval steps, and daily checklists for store staff as guided by the Head of Operations.
- File Management: Maintain a clean Google Drive folder system for store licenses, rental agreements, vendor contracts, and audit reports.
- Daily Trackers: Update daily Excel / Google Sheets for sales numbers, store stock levels, and project deadlines corresponding to the data provided by the Head of Operations.

Team Follow-Up & Operations Support

- Task Delegation:



Convert instructions from Head of Operations into transparent daily tasks for store managers and supervisors.
- Follow-Ups: Follow up with teams to make sure work is completed on time.
- Solve Ground Issues: Handle minor day-to-day operational issues, write quick incident reports, and escalate major problems to the Head of Operations.

Strategy & Meetings

- Join Discussions: Attend leadership meetings and share suggestions on new store openings, reducing costs, and improving customer service (training will be provided on the job).
- Market Ideas: Keep an eye on market trends and bring sensible, practical ideas to help improve store performance.
- Minutes of Meeting (MOM): Write clear meeting notes noting who is responsible for each task and the exact due date.

Who We Are Looking For?

- Experience: 2 to 5 years working as an Executive Assistant, Operations Coordinator, or Senior Admin supporting top managers.
- Organized Mindset: Ability to take unorganized work and convert it into simple checklists, sheets, and trackers.
- Practical Thinking: Basic business sense, valuable observation skills, and confidence to speak up in meetings.
- Independent Worker: Can take quick, sensible decisions on daily matters without needing constant supervision.
- Clear Communication: Good written and spoken English, polite communication, and complete trust with confidential company data.
- Tech Skills: Fast and comfortable using Google Workspace (Google Sheets, Docs, Calendar, and Gmail).

What We Offer

- Direct Career Growth: Fast path to move into an Operations Manager or Chief of Staff role.
- Real Responsibility: Freedom to work independently with direct trust from leadership.
- Visible Results: See your systems and suggestions used across all our stores every day.
- Salary & Benefits: Good industry salary, performance incentives, Providence Fund, 2 days off/week and sick leave/paid leave.

Pay: From ₹250,000.00 per year

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Executive Secretary / Executive Assistant to Head of Operations (India)
🏢 Delight Hospitality
📍 India