Job Title: Guest Relations Executive – Real Estate

Location: Panvel
Job Type: Full time
Department: Sales, Marketing & CRM

About the Role

We are looking for a polished, customer-focused Guest Relations Executive to be the first point of contact for visitors, prospective buyers, and investors at our property site and sales office. You will create a welcoming experience, support the sales team, and ensure every guest leaves with a positive impression of our brand.

Key Roles and Responsibilities

- Greet and welcome walk-in visitors, clients, and channel partners warmly and professionally.
- Understand visitor requirements and guide them to the appropriate sales executive or manager.
- Maintain a visitor register and update the accurate lead details and site visit data.
- Coordinate and schedule site visits, sample flat tours, and appointments with the sales team.
- Ensure the reception, lounge, and sales gallery are clean, organized, and presentable at all times.
- Offer hospitality to guests, including refreshments, seating,



and any other assistance.
- Handle customer queries and complaints courteously, escalating issues to the relevant department when needed.
- Support marketing events, property launches, and client meets.
- Prepare daily and weekly reports on footfall, inquiries, and follow-ups.
- Maintain confidentiality of client information and company data.

Required Qualifications and Skills

- 1–3 years of experience in guest relations, front office, customer service, or real estate
- Excellent verbal and written communication skills in English
- Professional appearance, pleasant personality, and strong interpersonal skills.
- Good knowledge of MS Office
- Ability to multitask, stay calm under pressure, and handle client queries with patience.
- Strong organizational and follow-up skills.

Pay: ₹500,000.00 - ₹700,000.00 per year

Work Location: In person

📌 Guest Relation Executive (Panvel)
🏢 Hiranandani
📍 Panvel