Primary Roles and ResponsibilitiesA. Lead Calling & Enquiry Management
- Make outbound calls to students who enquire about overseas education.
- Contact leads received through digital marketing, social media, website enquiries, walk-ins and referrals.
- Respond to incoming calls and provide basic information about overseas education.
- Understand students' requirements, preferred countries, courses and study plans.
- Identify genuine and interested students and prioritise potential leads.
B. Student Counselling Appointment Coordination
- Schedule appointments with destination counsellors.
- Coordinate with counsellors regarding student availability.
- Ensure interested students visit the branch or attend online counselling sessions.
- Follow up with students who miss scheduled appointments.
- Share basic information about study destinations, intakes and admission procedures.
C. Lead Follow-ups & Conversion
- Conduct regular follow-ups with interested students.
- Maintain communication with students until they attend counselling.
- Follow up with students who have not responded to previous calls.
- Encourage interested students to proceed with counselling and application processes.
- Convert potential leads into confirmed counselling appointments and registrations.