CENTER MANAGER – JOB RESPONSIBILITIES

Sales & Target Management

· Take complete responsibility for the center's monthly revenue and sales targets.

· Drive new customer conversions, renewals, upgrades, and repeat business.

· Monitor daily sales performance and ensure achievement of monthly targets.

· Track leads, conversions, follow-ups, and customer appointments.

· Implement strategies to improve center revenue and business growth.

Team Management

· Manage and motivate the center team, including counsellors and therapists.

· Allocate daily responsibilities and monitor individual performance.

· Conduct regular team meetings and provide performance feedback.

· Train and guide team members to improve customer handling and sales performance.

· Ensure discipline, attendance, grooming, and professional behavior.

Customer Management

· Ensure excellent customer service and customer satisfaction.

· Handle escalated customer complaints and resolve issues professionally.

· Manage refund, money-back, payment, and service-related concerns.

· Build robust relationships with customers and encourage repeat visits.

Centre Operations

· Manage the day-to-day operations of the center.

· Ensure smooth coordination between Sales, Operations, Finance, and Support teams.

· Monitor billing, collections, cash handling, and daily center reports.





· Ensure proper maintenance, cleanliness, hygiene, and presentation of the center.

· Maintain staff and customer records and ensure proper documentation.

Reporting & Compliance

· Prepare and submit daily, weekly, and monthly performance reports.

· Monitor center expenses and operational requirements.

· Ensure company policies, processes, and SOPs are followed.

· Take ownership of overall center performance and operational efficiency.

Key Performance Areas

· Revenue and target achievement

· Lead conversion

· Customer retention and renewals

· Team productivity

· Customer satisfaction

· Collections and billing

· Overall center operations

·

EDUCATIONAL QUALIFICATION

· Any Bachelor's Degree from a recognized university.

· MBA / PGDM in Marketing, Sales, Business Management, or related fields will be an added advantage.

· CENTER MANAGER

Company: Kolors Health Care Pvt. Ltd.
Location: Mangalore, Karnataka
Experience: 3–5 Years

· WORK DETAILS

· Working Days: 6 Days a Week
Weekly Off: 1 day between Monday to Friday
Saturday & Sunday: Working
Working Hours: As per centre operational requirements / Rotational Shift

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Sales cum operation manager (Mangalore)
🏢 KOLORS HEALTHCARE INDIA PRIVATE
📍 Mangalore