Reports To: Front Office Manager / Assistant Front Office Manager
1. Job Purpose
To assist the Front Office team in delivering excellent guest service, ensuring smooth check-in and check-out procedures, handling guest enquiries, and maintaining skilled hospitality standards throughout the guest's stay.
2. Key Duties and Responsibilities
A. Guest Relations
Welcome guests warmly upon arrival.
Assist guests with luggage and escorting them to rooms.
Handle guest enquiries and requests courteously.
Provide information about resort facilities, activities and services.
Assist in handling guest complaints and escalate issues to seniors.
B. Check-in and Check-out
Assist with guest registration and check-in procedures.
Verify guest identification and reservation details.
Assist in preparing registration cards and collecting guest information.
Support check-out procedures and bill settlement.
Coordinate room allocation with the housekeeping team.
C. Telephone and Communication
Handle incoming telephone calls professionally.
Respond to guest queries and transfer calls appropriately.
Maintain proper communication with all departments.
Record and follow up on guest requests.
D. PMS and Documentation
Learn and operate the Property Management System (PMS).
Update guest information accurately.
Maintain front office registers and reports.
Assist with reservation-related activities.
Maintain guest confidentiality.
E. Resort Operations
Understand all resort facilities, activities and operating timings.
Coordinate with Housekeeping, F&B;, Security, Engineering and Recreation.
Assist in guest transportation and travel arrangements.
Participate in daily briefings and training sessions.
3. Grooming and Behavioural Standards
Maintain proper personal grooming and hygiene.
Follow the resort uniform and grooming standards.
Maintain a positive attitude and professional behaviour.
Demonstrate teamwork and willingness to learn.
Maintain punctuality and discipline.
4. Skills and Competencies
Good communication skills in English and Malayalam.
Basic computer knowledge.
Customer service orientation.
Problem-solving ability.
Positive attitude and willingness to learn.
Ability to work in rotational shifts.
5. Performance Expectations (KPIs)
Guest satisfaction and positive feedback.
Accuracy in guest registration.
Timely handling of guest requests.
Professional telephone etiquette.
Grooming and discipline.
Team coordination.
Compliance with resort SOPs.
Pay: ₹5,000.00 - ₹7,000.00 per month
Benefits:
- Food provided
Work Location: In person
📌 Front Office Trainee (Bekal)
🏢 The Lalit Suri Hospitality Group
📍 Bekal
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