Position : Customer Experience Agent, Global Emails

Department : Customer Experience

Location : Bangalore.

- Fresh Graduates and Career Come-backs are eligible to apply
- Excellent written and spoken English
- Experience is Sales is good to have.
- Good to have some experience handling UK & US customers
- This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.

Working Hours - 9 hours shift with 1 hour break

Morning Shift - 08:00 AM to 05:00 PM

Day Shift - 11:00 AM to 08:00 PM

Night Shift - 08:00 PM to 05:00 AM

Working days - 5 days a week of the 7 days in the week

Offered CTC - Rs.3.71 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable)

Responsibilities

- First point of contact for our professionals & customers
- Be a product expert, assisting new and existing professionals with any queries that they may have
- Responding to emails from our professionals and resolving their queries promptly.
- Replying to emails using the Zendesk ticketing system
- Ability to handle unresolved questions from customers




- To ensure satisfactory resolution of various issues
- Ensuring high service delivery & customer satisfaction levels
- Strong in spoken & written English, with a transparent and confident communication style
- Problem-solving skills
- Good knowledge about using a laptop/computer with above-average typing skills.
- Exceptional attention to detail
- Experience in an International process
- Experience in handling both calls and emails
- Driven & motivated with a great work ethic
- An eagerness to learn and progress within the company
- Self-starter

Perks and Benefits

- Healthcare Insurance
- 33+ paid days off per year
- Individual Learning Budget
- Corporate Gym Pass
- Monthly office lunch
- Fully stocked snack corner
- Quarterly Team Socials
- Two way cab facility (for Night Shifts)
- Document(s) To Carry - Résumé

Pay: ₹370,000.00 - ₹371,000.00 per year

Benefits:

- Commuter assistance
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Agent, Global Emails (Bengaluru)
🏢 Shinewell
📍 Bengaluru