Job Description – Guest Relations Executive

Job Summary

We are looking for a friendly, professional, and service-oriented Guest Relations Executive to ensure an excellent patient and visitor experience. The candidate will act as the primary point of contact for patients and their attendants, assisting them with queries, coordinating with hospital departments, and ensuring patient satisfaction throughout their hospital visit.

Key Responsibilities

- Welcome and greet patients, visitors, and attendants in a courteous and professional manner.
- Assist patients with OPD registration, appointment guidance, and hospital navigation.
- Address patient and visitor queries, concerns, and complaints promptly.
- Coordinate with various departments, including OPD, IP, Nursing, Billing, Diagnostics, and Front Office.
- Conduct regular patient and attendant feedback rounds to understand their experience.
- Ensure timely resolution of patient grievances in coordination with the concerned departments.
- Assist patients with admission, discharge, and other hospital-related formalities.
- Maintain professional communication and ensure high standards of hospitality.
- Monitor patient satisfaction and escalate unresolved concerns to the reporting manager.
- Maintain daily reports on patient feedback, complaints, and resolutions.
- Support the hospital in implementing patient experience and service quality initiatives.




- Ensure patient confidentiality and adhere to hospital policies and protocols.

Qualification & Experience

- Any Bachelor's Degree (Hospitality / Hotel Management preferred).
- 1–3 years of experience in Guest Relations, Customer Service, Front Office, or Hospital Operations.
- Experience in healthcare or hospitality sectors will be an added advantage.

Skills & Competencies

- Excellent verbal and written communication skills.
- Fluency in English and Tamil.
- Strong interpersonal and customer-handling skills.
- Valuable problem-solving and conflict-resolution abilities.
- Pleasant personality with a patient-centric attitude.
- Ability to handle difficult situations calmly and professionally.
- Basic computer knowledge and MS Office skills.
- Strong coordination and multitasking abilities.

Preferred Candidate Profile

- Candidates with experience in 3-star / 5-star hotels, premium customer service, or reputed hospitals.
- Strong service orientation and professional grooming.
- Ability to manage patient expectations and deliver a positive hospital experience

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Application Question(s):

- Work Location - Kauvery Hospitals - Alwarpet , Is that ok for You ?
- Do you have experience in hospital guest relations ?
- Residence location in Chennai ?
- Known languages ?

Education:

- Bachelor's (Required)

Work Location: In person

📌 Guest Relations Executive (India)
🏢 Kauvery Hospital
📍 India