upermarket In-charge / Manager – Job Responsibilities

The Supermarket In-charge / Manager is responsible for the overall management of store operations, sales performance, inventory control, manpower management, customer service and operational compliance.

Below are the key responsibilities suitable for inclusion in a Job Description (JD) or an official responsibility communication.

1. Store Operations Management

- Ensure smooth day-to-day functioning of the supermarket.
- Monitor opening and closing activities and ensure adherence to operating procedures.
- Ensure proper arrangement, display, pricing and availability of products.
- Monitor cleanliness, hygiene, safety and overall store maintenance.
- Ensure proper coordination between sales, billing, stock and other operational sections.

2. Stock & Inventory Management

- Monitor daily stock availability and ensure adequate stock levels.
- Conduct regular physical stock verification and reconcile with system stock.
- Monitor stock inward, outward, transfers, returns and adjustments.
- Identify and report stock shortages, excess stock, damages and expiry items.
- Ensure FIFO/FEFO practices, particularly for perishable and food products.
- Prevent stock loss, pilferage and unauthorized stock movements.
- Ensure proper documentation and approval for all stock-related transactions.

3. Sales & Business Performance

- Monitor daily, weekly and monthly sales performance.
- Ensure achievement of sales targets assigned by management.
- Identify opportunities to improve sales and product movement.
- Monitor rapid-moving and slow-moving products.
- Ensure proper implementation of promotions, offers and pricing.
- Review sales performance and submit regular reports to management.

4. Manpower Management

- Prepare employee-wise duty rosters and shift schedules.
- Ensure adequate manpower deployment across all sections.
- Monitor employee attendance, punctuality and discipline.
- Allocate duties and responsibilities to staff members.




- Monitor employee performance and productivity.
- Identify manpower requirements and communicate vacancies to HR.
- Ensure proper training, coordination and supervision of employees.

5. Cash & Billing Management

- Monitor daily cash collection and billing operations.
- Ensure proper cash reconciliation at the end of each shift.
- Verify cash, UPI, card and other payment collections against system reports.
- Ensure timely deposit and submission of collections.
- Monitor billing accuracy, cancellations, discounts and refunds.
- Report cash shortages, excesses or discrepancies immediately.

6. Customer Service

- Ensure professional and courteous customer service.
- Address customer complaints and resolve issues promptly.
- Monitor customer satisfaction and service quality.
- Ensure product availability, correct pricing and proper customer assistance.
- Escalate unresolved customer complaints to management.

7. Vendor & Purchase Coordination

- Coordinate with suppliers and purchase teams for stock replenishment.
- Monitor supplier deliveries and verify received quantities.
- Ensure proper documentation of goods received.
- Report quality issues, shortages and delivery discrepancies.
- Follow up on pending orders and stock requirements.

8. Reporting & Compliance

- Submit daily sales, stock and cash reports to management.
- Maintain proper stock, attendance, billing and operational records.
- Ensure compliance with company policies and procedures.
- Coordinate with HR, Finance, Purchase and Operations departments.
- Ensure adherence to applicable FSSAI, food safety, hygiene and statutory requirements.
- Report operational issues, losses and irregularities to management.

9. Asset & Store Maintenance

- Ensure proper maintenance of store equipment, refrigerators, freezers and billing systems.
- Monitor electricity, water and other operational expenses.
- Prevent misuse or damage of company assets.
- Coordinate with the maintenance team for repairs and service requirements.

Pay: ₹20,000.00 - ₹27,000.00 per month

Work Location: In person

📌 Supermarket Manager (India)
🏢 CEDAR Retail Private
📍 India