Roles & Responsibilities

- Handle day-to-day call center operations, including inbound and outbound calls.
- Manage customer/patient enquiries, appointment bookings, follow-ups, and service requests.
- Ensure timely and professional resolution of customer/patient complaints and escalations.
- Monitor call center performance and ensure achievement of assigned targets and KPIs.
- Maintain high standards of customer service and patient satisfaction.
- Coordinate with doctors, hospital departments, front office, and other internal teams for smooth service delivery.
- Monitor call quality, employee productivity, attendance, and overall team performance.
- Prepare daily, weekly, and monthly MIS reports related to call volume, enquiries, conversions, and complaints.




- Ensure proper documentation, data accuracy, confidentiality, and compliance with hospital policies.
- Identify process improvement opportunities to enhance operational efficiency and customer/patient experience.

Qualification: Minimum Bachelor's Degree in any discipline.

Experience: Minimum 3 years of experience in Call Center / Customer Service Operations. Hospital or Healthcare industry experience will be an added advantage.

Pay: ₹350,000.00 - ₹600,000.00 per year

Perks:

- Provident Fund

Work Location: In person

📌 Sr. Executive - Call Centre (Perumbavoor)
🏢 Baby Memorial Hospital, Perumbavoor
📍 Perumbavoor