Job Responsibilities

- Handle visa application processes for international travel customers.
- Process tourist, business, transit, and other applicable visa applications.
- Provide customers with accurate information regarding visa requirements, documentation, fees, and processing timelines.
- Verify and review customer documents to ensure completeness and accuracy before submission.
- Prepare visa application forms, cover letters, checklists, and supporting documentation.
- Coordinate with respective embassies, consulates, visa application centres, and authorised agencies.
- Schedule visa appointments and manage biometric appointment requirements wherever applicable.
- Track visa application status and provide regular updates to customers and the sales team.
- Handle visa-related queries, document clarifications, and additional requirements from embassies or consulates.
- Maintain proper records of visa applications, payments, appointments, submissions, and application outcomes.
- Stay updated with changes in visa regulations, immigration policies, documentation requirements, and embassy procedures.
- Coordinate with the sales and operations teams to ensure smooth processing of customer travel requirements.
- Handle urgent visa requests and ensure applications are processed within the applicable timelines.
- Maintain confidentiality and security of customer passports and personal documents.
- Perform other visa processing and documentation-related duties assigned by management.

Key Requirements





- Previous experience in visa processing or travel and tourism industry preferred.
- Knowledge of domestic and international visa procedures and documentation requirements.
- Familiarity with embassy websites, visa application portals, and appointment booking systems.
- Good communication and customer-handling skills.
- Strong documentation, verification, and organisational skills.
- Excellent attention to detail and ability to meet deadlines.
- Basic computer knowledge and proficiency in MS Office.
- Ability to coordinate with multiple embassies, agencies, customers, and internal departments.

Preferred Qualifications

- Experience handling tourist visas for destinations such as Thailand, Malaysia, Singapore, UAE, Europe (Schengen), UK, USA, and other international destinations.
- Knowledge of visa documentation, application forms, appointment procedures, and application tracking.
- Previous experience in a travel agency or visa consultancy is an added advantage.

Key Objective

To ensure accurate, efficient, and timely processing of customer visa applications while providing proper guidance, documentation support, and qualified customer service.

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

- Which countries' visa applications have you handled independently?
- Have you handled visa applications from start to finish, including documentation, appointments, submission, and tracking?

Experience:

- visa processing: 1 year (Required)

Work Location: In person

📌 Visa Consultant (Kochi)
🏢 Dream Hunters Holidays
📍 Kochi