Company: Nivani Aesthetics Clinic
Location: Malad West, Mumbai (Opp. Infiniti 2 Mall)
Job Type: Full-time
Experience: 1–3 years preferred
Salary: ₹18,000–₹30,000 per month + Performance Incentives

Job Description

Nivani Aesthetics Clinic is looking for a confident, well-spoken and organised Front Desk Executive / Leads & Patient Coordinator to manage daily reception activities, handle patient enquiries and convert incoming leads into confirmed clinic appointments.

The ideal candidate should have strong communication skills, a professional attitude and experience in customer handling, telecalling or appointment coordination.

Key Responsibilities

Front Desk & Patient Coordination

- Welcome patients and manage front desk operations professionally.
- Handle incoming calls, WhatsApp messages and walk-in enquiries.
- Schedule, confirm and manage patient appointments.
- Coordinate with doctors and clinic staff for smooth patient visits.
- Maintain patient records and appointment schedules.

Lead Calling & Follow-ups

- Call new leads generated through Facebook, Instagram (Meta Ads), Google Ads and website enquiries.
- Explain clinic treatments, services and promotional offers using approved information.
- Follow up with interested leads and convert enquiries into confirmed appointments.
- Reconnect with potential patients who have not booked appointments.
- Send appointment confirmations and reminders through calls and WhatsApp.
- Maintain accurate lead records and update follow-up status in CRM.





Reporting & Coordination

- Maintain daily calling and appointment reports.
- Track lead follow-ups, appointment bookings and patient visits.
- Coordinate with the management team to improve appointment conversions.
- Ensure patient information is handled confidentially.

Candidate Requirements

- 1–3 years of experience in front desk operations, telecalling, customer service or patient coordination.
- Experience in an aesthetic clinic, skin clinic, dermatology clinic, dental clinic or healthcare centre is preferred.
- Good communication skills in Hindi and English. Marathi is an advantage.
- Comfortable handling leads through phone calls and WhatsApp.
- Basic computer knowledge, Excel and CRM experience.
- Pleasant personality, professional appearance and a patient-friendly attitude.
- Good follow-up skills and the ability to achieve appointment booking targets.

What We Offer

- Fixed monthly salary with performance-based incentives.
- Qualified working workplace.
- Training on clinic services and lead-handling processes.
- Opportunity to grow within the clinic.

Work Location:
Nivani Aesthetics Clinic
Solitaire 2, B Wing, 101 & 102, Opp. Infiniti 2 Mall, Malad Linking Road, Malad West, Mumbai 400064.

Apply now if you have experience in reception, telecalling, customer service or patient coordination and are confident in handling patient enquiries and appointment bookings.

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front Desk Executive / Leads & Patient Coordinator (Aesthetics Clinic) (India)
🏢 Nivani Aesthetics Clinic
📍 India