Job Overview

We are looking for a detail-oriented Accounts Receivable & Collections Executive responsible for monitoring outstanding customer invoices, contacting clients regarding overdue payments, maintaining accurate collection records, and coordinating with internal departments to resolve billing and payment-related queries.

The ideal candidate should have good communication skills, a professional approach to client interactions, and the ability to follow up consistently to ensure outstanding invoices are addressed and payment commitments are obtained.

This role focuses on collections follow-ups and query resolution only. It does not involve cash applications, payment posting, or allocating customer payments against invoices.

Key Responsibilities

1. Accounts Receivable & Overdue Follow-ups-

* Monitor customer accounts and identify overdue invoices.

* Contact clients through email and phone regarding overdue payments.

* Send payment reminders and follow up on outstanding invoices.

* Follow up with customers to obtain expected payment dates and payment commitments.

* Maintain regular communication with clients until outstanding queries or payment commitments are addressed.

* Escalate long-outstanding or high-risk accounts to the appropriate manager.

* Maintain a professional and positive relationship with customers throughout the collection process.

2. Client Communication & Documentation

* Maintain detailed notes of all client communications and collection activities in the CRM/accounting system.

* Record client responses, payment promises, disputes, and follow-up dates.

* Update customer account notes after every meaningful interaction.

* Maintain accurate records of collection attempts and outstanding issues.

* Ensure timely follow-ups on promised payment dates.

3. Internal Query Resolution & Coordination-





* Coordinate with internal departments such as Billing, Operations, Sales, and Account Management to resolve customer queries.

* Investigate invoice-related disputes and obtain clarification from the relevant internal teams.

* Follow up internally on pending credit notes, billing corrections, missing documentation, and invoice discrepancies.

* Keep customers updated on the progress of their queries.

* Ensure internal queries are followed through to resolution.

* Escalate unresolved issues to the appropriate department or management.

4. Reporting & Account Monitoring-

* Prepare regular reports on overdue accounts and collection activities.

* Track outstanding invoices, overdue ageing, customer responses, and promised payment dates.

* Highlight accounts requiring management attention.

* Monitor collection follow-up effectiveness.

* Provide updates on pending client disputes and internal query resolution.

Required Skills & Qualifications

* 1–3 years of experience in Accounts Receivable, Collections, or Credit Control.

* Basic understanding of accounts receivable processes and invoice ageing.

* Excellent verbal and written communication skills.

* Good email drafting and telephone communication skills.

* Experience using Excel and accounting/ERP/CRM systems.

* Strong follow-up, coordination, and organizational skills.

* Ability to handle difficult customer conversations professionally.

* Positive attention to detail and documentation skills.

Preferred Skills





* Experience with accounting systems such as QuickBooks, Xero, Sage, or similar ERP platforms.

* Knowledge of collection processes and overdue ageing reports.

* Experience dealing with international clients.

* Experience working with cross-functional teams.

* Basic understanding of invoice disputes and credit notes.

Key Performance Indicators (KPIs)

Performance will be measured based on:

* Timeliness and consistency of overdue invoice follow-ups.

* Number of overdue accounts contacted.

* Accuracy and completeness of CRM/account notes.

* Successful follow-up on promised payment dates.

* Turnaround time for resolving internal queries.

* Reduction in unresolved customer billing disputes.

* Quality of client communication and reporting.

Scope of Role – Important Clarification

The candidate will be responsible for:

* Client collection calls and emails.

* First-level overdue invoice follow-ups.

* Recording client responses and updating account notes.

* Tracking payment commitments.

* Coordinating and resolving internal billing queries.

* Escalating unresolved collection issues.

* Cash applications.

* Payment allocation or posting.

* Bank reconciliation.

* Applying receipts against customer invoices.

* Processing customer refunds.

* General ledger accounting or month-end closing.

Ideal Candidate Profile

We are looking for someone who is proactive, organized, persistent with follow-ups, and comfortable communicating with customers.

The candidate should be able to independently manage a portfolio of customer accounts, maintain accurate records, coordinate with internal teams, and ensure that overdue invoices and customer queries receive timely attention.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Accounts Receivable & Collections Executive (Sahibzada Ajit Singh Nagar)
🏢 KPC Consultant
📍 Sahibzada Ajit Singh Nagar