Key Responsibilities

- Monitor and audit collection calls to ensure quality and process adherence.
- Evaluate collection executives based on defined quality parameters and scorecards.
- Ensure compliance with RBI guidelines and fair collection practices.
- Identify critical errors, process deviations, and non-compliant customer interactions.
- Provide regular feedback and coaching to collection agents.
- Prepare daily, weekly, and monthly quality reports.
- Conduct calibration sessions with operations and training teams.
- Identify process improvement opportunities and reduce repeat errors.
- Ensure professional communication and a positive customer experience.

Required Skills & Qualifications

- 1–4 years of experience in Quality Assurance, preferably in Banking,



NBFC, Fintech, or Financial Collections.
- Knowledge of loan collections, credit card collections, and recovery processes.
- Understanding of RBI guidelines and collection compliance.
- Positive communication, analytical, and listening skills.
- Proficiency in MS Excel and quality reporting.
- Experience in call monitoring, auditing, and quality scorecards.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Call Quality Analyst (Gurugram)
🏢 Kredito24.in
📍 Gurugram