Mumbai

About Us

We empower enterprises globally through intelligent, creative, and insightful services for data integration, data analytics and data visualization.

Hoonartek is a leader in enterprise transformation, data engineering and an acknowledged world-class Ab Initio delivery partner.

Using centuries of cumulative experience, research and leadership, we help our clients eliminate the complexities & risk of legacy modernization and safely deliver big data hubs, operational data integration, business intelligence, risk & compliance solutions and traditional data warehouses & marts.

At Hoonartek, we work to ensure that our customers, partners and employees all benefit from our unstinting commitment to delivery, quality and value. Hoonartek is increasingly the choice for customers seeking a trusted partner of vision, value and integrity

How We Work?

Define, Design and Deliver (D3) is our in-house delivery philosophy. It’s culled from agile and rapid methodologies and focused on ‘just enough design’. We embrace this philosophy in everything we do, leading to numerous client success stories and indeed to our own success.

We embrace change, empowering and trusting our people and building long and valuable relationships with our employees, our customers and our partners. We work flexibly, even adopting traditional/waterfall methods where circumstances demand it. At Hoonartek, the focus is always on delivery and value.

Job Description

Key Responsibilities

1. Observability & Monitoring

- Monitor infrastructure and application health using observability and monitoring dashboards.
- Continuously track system performance,



availability, and overall application health.
- Identify potential issues and anomalies through monitoring tools and dashboards.

2. Alerting & Reporting

- Monitor alerts generated by infrastructure and application monitoring tools.
- Validate alerts and take appropriate actions based on defined SOPs and operational procedures.
- Ensure timely reporting and notification of incidents to relevant stakeholders.
- Maintain accurate records of alerts, incidents, and monitoring activities.

3. Incident Triage & Management

- Acknowledge and triage incidents within the defined SLA.
- Perform initial analysis and take necessary corrective actions as per established SOPs.
- Create and document incidents for failures or issues identified during monitoring.
- Escalate incidents to the appropriate teams based on defined escalation matrices.
- Support incident resolution and ensure proper closure with relevant documentation.

4. Shift & On-Call Support

- Be available to work in 24/7 rotational shifts, including weekends and holidays as required.
- Provide on-call support for monitoring and incident management activities.
- Ensure effective handover between shifts to maintain operational continuity.

Key Deliverables / Handover Responsibilities

- Review, maintain,



and update on-call runbooks and incident playbooks.
- Maintain and update escalation matrices and support contacts.
- Ensure required access, credentials, and operational information are properly documented and maintained in accordance with security guidelines.
- Provide comprehensive shift handovers, including ongoing incidents, alerts, known issues, and pending actions.

Required Technical Skills

Observability & Monitoring

- Hands-on experience with observability and monitoring tools such as:Prometheus
Grafana
ELK Stack

Log Management

- Strong experience with log aggregation and analysis using:Elasticsearch
Logstash
Kibana
Splunk (preferred)

Cloud & Container Monitoring

- Working experience with cloud monitoring platforms such as:AWS CloudWatch
GCP Operations Suite
- Good understanding of Kubernetes monitoring and troubleshooting.

Incident & Operations

- Strong understanding of incident management and production support processes.
- Experience working with SOPs, runbooks, escalation matrices, and operational procedures.
- Strong analytical and troubleshooting skills.
- Good communication skills with the ability to coordinate with multiple technical teams during incidents.

Preferred Experience

- 2 - 3+ years of relevant experience in monitoring, observability, production support, or infrastructure operations.
- Experience working in a 24/7 production support setting.
- Exposure to ITIL-based incident management processes would be an advantage.

Shift Requirement

24/7 Rotational Shifts

📌 Production Monitoring Support (Mumbai)
🏢 Hoonartek
📍 Mumbai