Job Responsibilities

- Handle customer relationships and ensure a high level of customer satisfaction.
- Manage customer enquiries, feedback, complaints and service requests.
- Follow up with customers regarding vehicle enquiries, test drives, bookings and deliveries.
- Coordinate with the sales and service departments to ensure smooth customer experiences.
- Conduct post-sales and post-service follow-ups to collect customer feedback.
- Maintain customer databases, CRM software and daily follow-up records.
- Monitor customer satisfaction scores, feedback ratings and complaint resolution.
- Manage customer retention activities, loyalty programmes and referral generation.
- Handle customer escalations and ensure timely resolution of issues.
- Prepare daily, weekly and monthly CRM reports for management.
- Ensure timely communication with customers regarding offers, promotions and service reminders.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM Executive (Siliguri)
🏢 DigiInd
📍 Siliguri