Mumbai, Maharashtra, India | Posted on 02/09/2024

Job Description

Role Overview:

If you are someone who loves solving problems, fighting fires, sorting schedules, coordinating with teams and taking responsibility, then this role is perfect for you.
Obviously, you have to be a master at MS Excel if you are considering joining us. A major plus point would be if you have managed and organised college festivals & events.

Key Responsibilities:

Call-Based Support

- Assist with queries and issues over the phone.
- Provide information about courses and admissions.
- Follow Up on progress and unresolved matters.

Email-Based Support

- Respond to inquiries and provide information.
- Resolve issues and send confirmations and brochures.
- Follow Up on pending actions and reminders.

WhatsApp-Based Support

- Send Updates about schedules and important info.
- Respond to queries and provide notifications.
- Send Reminders and manage group communications.

Payment Reminder and Follow-Up

- Send Reminders for upcoming or overdue payments.
- Follow Up with students on missed payments.
- Maintain Records of payment status and actions taken.

Regular Updates and Notifications

- Communicate timely updates and changes.




- Use Multiple Platforms for follow-up like whatsapp, email, and calls.
- Engage with students and collect feedback.

Facilitation in Batch and Admission Processes

- Coordinate Batches and manage transitions.
- Assist with the admission process and documentation.
- Maintain Records and keep students informed about their status.
- You will have to work on Google Sheets and Zoom Webinars. Knowledge of PowerBI will be preferred.

Qualifications:

Education: Bachelor’s degree

Experience: Minimum of 0-3 years of experience in operations, communications or a similar role.

Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and communication tools. Knowledge of PowerBI.

Key Skills: Schedule Planning, Communication Skills, MS Office, Google Sheets, Critical Thinking and Problem Solving

Why Join Us:

- Opportunity to make a significant impact on the growth and success of the organization.

- Collaborative and supportive work environment.

- Competitive salary and comprehensive perks package.

Work Experience

0-3 years

Employment Type

Full time ( In office)

City

Mumbai

Industry

Operations

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