Job Summary

The Front Office cum Travel Desk Executive will be responsible for managing front office operations and providing travel assistance to guests. This role requires excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently.

Key Responsibilities

- Front Office Duties:
- Greet and welcome guests upon arrival.
- Manage check-in and check-out processes.
- Handle reservations and cancellations effectively.
- Answer phone calls and respond to inquiries regarding hotel services and amenities.
- Maintain the front desk area and ensure it is organized and presentable.
- Travel Desk Responsibilities:
- Assist guests with travel arrangements, including booking flights, hotels, and transportation.
- Provide information on local attractions, tours, and activities.
- Handle travel-related inquiries and resolve issues as they arise.
- Maintain up-to-date knowledge of travel trends and offerings.
- Customer Service:




- Ensure a high level of guest satisfaction by addressing concerns and providing solutions.
- Build rapport with guests to foster repeat business and positive reviews.
- Collaborate with other departments to enhance the guest experience.

Qualifications

- Education:
- Bachelor’s degree in Hospitality Management, Travel, or a related field preferred.
- Experience:
- Previous experience in a front office or travel desk role is an advantage.
- Skills:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite and hotel management software.
- Knowledge of travel booking systems and procedures.
- Personal Attributes:
- Friendly and approachable personality.
- Ability to work in a quick-paced environment.
- Strong problem-solving skills.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Desk Executive (Bidhannagar)
🏢 People Human Resource Development Foundation
📍 Bidhannagar