Key Responsibilities

1. Operations Management

- Manage and monitor day-to-day operations across multiple client locations.
- Ensure smooth functioning of all operational sites, including hospitals, institutes, corporate offices, and industries.
- Develop and implement operational plans, processes, and SOPs.
- Ensure timely execution of all operational activities.

2. Team Handling & Manpower Management

- Lead, manage, and supervise site-level teams and operational staff.
- Coordinate with Site Supervisors, F&B; Managers, Chefs, and other department heads.
- Ensure adequate manpower availability at all locations.
- Monitor employee attendance, discipline, performance, and productivity.
- Handle staff grievances, conflicts, and operational challenges.

3. Client Relationship Management

- Maintain qualified relationships with clients and ensure client satisfaction.
- Conduct regular client visits and operational review meetings.
- Handle client complaints, feedback, and escalations effectively.
- Ensure all client requirements and service commitments are fulfilled.

4. Quality & Service Management

- Maintain service quality and operational standards at all sites.
- Ensure compliance with food safety, hygiene, sanitation, and workplace safety standards.
- Conduct regular site inspections and operational audits.
- Identify service gaps and implement corrective actions.

5. Cost & Budget Control

- Monitor operational expenses and control unnecessary costs.
- Ensure optimum utilization of manpower, materials, and resources.
- Monitor food costs, wastage,



inventory, and consumption.
- Prepare operational reports and performance updates for management.

6. Reporting & Coordination

- Prepare daily, weekly, and monthly operational reports.
- Coordinate with HR, Accounts, Purchase, and Management departments.
- Track site performance, manpower requirements, and client feedback.
- Report operational issues and suggest improvement plans to management.

Required Skills & Competencies

- Strong leadership and team management skills.
- Excellent communication and coordination abilities.
- Strong problem-solving and decision-making skills.
- Client handling and relationship management.
- Knowledge of operational budgeting and cost control.
- Proficiency in MS Excel, Word, and reporting systems.
- Ability to work under pressure and meet deadlines.

Preferred Experience

- 5–8 years of experience in Operations Management.
- Experience in handling multiple client locations and large manpower teams.

Key Performance Indicators (KPIs)

- Smooth and uninterrupted site operations.
- Manpower availability and employee retention.
- Client satisfaction and complaint resolution.
- Quality, hygiene, and service standards.
- Operational cost control and profitability.
- Timely reporting and operational compliance.

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Operations Manager (Sahibzada Ajit Singh Nagar)
🏢 Red Bean Hospitality
📍 Sahibzada Ajit Singh Nagar