Guest Service Excellence

- Guest Greeting: Welcomes guests warmly and escorts them to their tables.
- Order Taking: Presents menus, suggests pairings, and accurately records specialized orders.
- Complaint Resolution: Handles guest feedback and resolves service issues immediately.

Team Supervision & Operations

- Staff Coordination: Assigns tables and stations to waitstaff and busser teams.
- Service Monitoring: Supervises the flow of service to ensure timely delivery of food and drinks.
- Side-Work Tracking: Checks that opening, closing, and sidestat tasks are completed thoroughly.
- Briefings Conducted: Leads daily pre-shift meetings to communicate specials and operational goals.

Quality & Compliance

- Standard Enforcement: Ensures all service staff follow steps of service and grooming standards.
- Hygiene Inspections: Monitors cleanliness and setup of the dining area and service stations.
- Safety Rules:



Adheres to all local food safety, health, and alcohol service regulations.

Skills and Qualifications

- Experience: Minimum of 2–3 years of experience as a senior server or captain in a fine dining or high-volume restaurant.
- Communication: Strong verbal communication skills in English (additional languages are a plus).
- Leadership: Proven ability to manage, motivate, and direct a frontline service team.
- Problem-Solving: Sharp critical thinking skills to handle rapid-paced, high-stress situations.
- POS Proficiency: Experience operating Point of Sale (POS) software and digital reservation systems.

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Work Location: In person

📌 Restaurant Captain (Mumbai)
🏢 Chrome Asia
📍 Mumbai