Job Definition:
Responsible for managing the day-to-day functioning of the café, leading the team, ensuring quality customer service, maintaining hygiene and standards, and achieving sales and operational targets.

Key Responsibilities

- Manage daily café operations and ensure smooth opening, closing, and shift functioning.
- Lead, supervise, and motivate café staff to maintain productivity and service standards.
- Prepare shift plans, allocate duties, and monitor staff attendance, grooming, and discipline.
- Ensure beverages and food are prepared and served as per brand standards and SOPs.
- Maintain high standards of customer service and handle customer queries and complaints professionally.
- Monitor daily sales, cash/card transactions, billing, discounts, and outlet reports.
- Manage inventory, stock levels, inward/outward movement, wastage, and timely replenishment.
- Ensure proper storage, handling, and usage of food, beverages, and other materials.
- Maintain cleanliness, hygiene, sanitation, and overall presentation of the café.
- Monitor café equipment and assets and report breakdowns, damages, or maintenance requirements.
- Ensure compliance with food safety, company policies, and operational SOPs.
- Conduct regular stock checks and support monthly/periodic inventory counts.
- Coordinate with the central team for supplies, maintenance, staffing, and operational requirements.




- Track outlet performance and work towards achieving sales, cost, quality, and service targets.
- Train current employees and continuously coach the team on service, product knowledge, hygiene, and SOPs.
- Maintain shift handover records, checklists, and other required café documentation.
- Support promotional activities, new product launches, and other brand initiatives at the outlet.
- Identify operational issues and take timely corrective action to ensure smooth café functioning.

Key Skills & Competencies

- Café/QSR/Restaurant management experience
- Team handling and leadership skills
- Customer service orientation
- Basic understanding of sales, inventory, and cash handling
- Good communication and problem-solving skills
- Ability to work in shifts, weekends, and holidays
- Ability to work in a fast-paced QSR environment
- Good knowledge of food safety, hygiene, and café SOPs

Qualification & Experience

- Graduate preferred; relevant hospitality/food service qualification is an advantage.
- 2–5 years of experience in café, QSR, restaurant, or food & beverage operations.
- Candidates with experience in coffee chains, QSR brands, or multi-outlet food businesses will be preferred.

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Cafe Manager (North Goa)
🏢 Xpanse Coffee
📍 North Goa