Job Summary
Job Description : Responsible for planning, coordinating, and delivering service desk-related projects while ensuring that IT support services align with business objectives, service levels, and customer expectations.
Key Responsibilities
Job Responsibilities : Project Planning and Execution, Service Transition Management, Reporting and Governance, Risk and Issue Management, Resource and Team Coordination, Stakeholder Management, Service Desk Transformation & Improvement.
Skill Requirements
Skill Requirement : Project Management (Agile, Scrum, Waterfall) ITIL/ITSM Knowledge Risk Management Stakeholder Communication Vendor Management Change Management ServiceNow, Jira, Remedy, BMC, or similar tools Leadership and Problem-Solving
Must Have Skill
Program & Project Management
Positive to Have Skill
Other Requirements
Other Requirement : Project Planning and Execution, Service Transition Management, Reporting and Governance, Risk and Issue Management, Resource and Team Coordination, Stakeholder Management, Service Desk Transformation & Improvement.
📌 Track Lead - Program & Project Management (India)
🏢 HCLTech
📍 India