Overview

Gallagher Re is seeking an experienced Client Service Manager to lead a high-performing servicing team supporting our UK business. The role is accountable for service delivery, operational excellence, resource management, stakeholder engagement and team development, ensuring exceptional client outcomes while driving efficiency, quality and continuous improvement across servicing operations. How you'll make an impact Responsibilities: Lead and develop a high-performing client servicing team, ensuring exceptional service delivery, quality standards and client outcomes Own the day-to-day operational performance of the servicing team, ensuring work is prioritised, allocated and completed in line with business objectives and service expectations Maintain accountability for resource planning, workload management, and capacity optimisation to meet changing business demands Partner with business leaders and stakeholders to identify opportunities for operational improvement, process simplification and enhanced service delivery Monitor team performance through established KPIs and management information, implementing action plans to address risks, trends and performance gaps Drive a culture of continuous improvement, accountability, collaboration and operational excellence Support the adoption of recent processes, technologies, and automation opportunities that enhance efficiency and colleague experience Ensure adherence to regulatory, compliance, and technical standards across all servicing activities Develop team capability through coaching, performance management,



succession planning and cross-training initiatives Collaborate across Classes of Business and global servicing teams to improve consistency, resilience and operational effectiveness Successfully manage larger spans and controls across multiple disciplines and cross locations Desired skills and competencies: Proven experience leading client servicing, operations, or service delivery teams within the insurance, reinsurance or financial services industry Strong understanding of operational management, workflow planning and resource allocation Demonstrated ability to lead and motivate teams in a fast-paced, client-focused environment Strong stakeholder management and relationship-building capabilities Experience using data, KPIs and management information to drive performance and decision-making Excellent communication, influencing and leadership skills Ability to identify operational improvement opportunities and drive change effectively Strong organisational skills with the ability to manage multiple priorities ACII qualified, working towards qualification, or equivalent industry experience preferred Experience supporting process improvement, transformation or operational excellence initiatives would be advantageous About you Experience & Eligibility Criteria Minimum tenure of 24 months in Reinsurance and 1 year in the current role Latest Performance Rating: Meets Expectations or above Knowledge of Reinsurance industry Successfully manage larger spans and controls across multiple disciplines and cross locations Career Level: Principal, Senior Principal, Assistant Manager & Deputy Manager

📌 Deputy Manager (India)
🏢 Gallagher
📍 India