This role is for one of Weekday’s clients

Min Experience: 10+ years
Location: India
Job Type: full-time

We are seeking an accomplished Vice President – Operations to lead the overall operational performance across Accounting, Tax, Payroll, Compliance, and CFO Services. This is a strategic leadership role focused on building scalable operating systems, strengthening service delivery, improving productivity and quality, developing operational talent, and driving technology-enabled transformation.

The ideal candidate will bring extensive operational leadership experience and a solid understanding of finance and accounting services, preferably within a US accounting, tax, payroll, compliance, outsourcing, Business Process Outsourcing (BPO), Client Accounting Services (CAS), or professional services environment.

The VP – Operations will work closely with the Founder/CEO, functional leaders, Product and Technology teams, and Client Success and Sales teams to translate business objectives into effective operational strategies and execution plans.

Requirements

Key ResponsibilitiesOperations Strategy and Service Delivery

- Develop and execute scalable operations strategies across Accounting, Tax, Payroll, Compliance, and CFO Services.
- Oversee end-to-end service delivery, ensuring high standards of quality, accuracy, timeliness, and client satisfaction.
- Standardize operational processes and implement initiatives to improve efficiency, productivity, and service quality.
- Identify operational gaps and drive improvements in client experience and overall business performance.

Process Optimization and Technology Transformation





- Drive process automation and operational transformation in collaboration with Product and Technology teams.
- Leverage technology to streamline workflows, improve accuracy, and enhance service delivery.
- Establish and strengthen quality-control frameworks, operational controls, and compliance processes.

People and Performance Management

- Build, lead, and develop high-performing operations teams, managers, and functional leaders.
- Establish operational KPIs and dashboards to monitor productivity, quality, service-level agreements (SLAs), capacity, and profitability.
- Lead workforce planning and operational readiness to support business growth and seasonal demand.
- Foster a culture of accountability, continuous improvement, and operational excellence.

Cross-Functional Collaboration

- Partner with the CEO, Sales, Client Success, Finance, HR, Product, and Technology teams to achieve organizational objectives.
- Ensure operational capabilities and resources are aligned with business priorities.
- Drive initiatives that strengthen service-line performance, cost efficiency, and client outcomes.

Required Qualifications and Experience

- Master's degree in Accounting, Finance, Business Administration, or a related field.
- CA, CPA, CMA, or an equivalent professional qualification is preferred.
- 10+ years of progressive professional experience, including significant experience in operations leadership.




- Proven experience managing large, multi-functional teams across accounting, tax, payroll, compliance, finance outsourcing, BPO, CAS, or professional services.
- Candidates with Big Four experience are preferred.
- Strong understanding of US accounting, taxation, payroll, and compliance operations.
- Experience managing US-based clients or US-focused service delivery teams.
- Demonstrated ability to scale operations within a high-growth organization.
- Strong understanding of operational metrics, workforce planning, quality management, and process improvement.
- Experience partnering with Product and Technology teams to automate operational workflows.
- Strong commercial acumen, including cost management, productivity optimization, and service-line profitability.

Must-Have Skills

- Operations Strategy
- Service Delivery
- Process Automation
- People Leadership
- Performance Management
- Workforce Planning
- Quality Management
- US Accounting and Taxation
- Payroll Operations
- Compliance

Good-to-Have Skills

- Quick Books
- Gusto
- ADP
- Avalara
- Experience in accounting services, finance outsourcing, BPO, CAS, or professional services.

Benefits and Perks

- Opportunity to shape the operations function of a rapidly growing accounting and financial services organization.
- Work at the intersection of Accounting, Tax, Compliance, and Technology.
- Direct exposure to US businesses and the North American market.
- Significant ownership and autonomy in building scalable operational processes.
- Opportunity to work closely with the founding leadership team and influence the organization's growth strategy.

📌 Vice President Operations (India)
🏢 Weekday AI
📍 India