We are seeking an experienced **Solution Architect** to lead the design and development of business solutions that support client pursuits across the Healthcare and Life Insurance industries. The ideal candidate will have a strong background in solutioning Business Process Outsourcing (BPO) services, developing business cases, building cost models and pricing strategies, and supporting complex proposal responses. This role requires a strategic thinker who can collaborate with cross-functional teams to develop compelling, commercially viable solutions that align with client requirements and organizational objectives. Experience working for an outsourcing service provider and supporting competitive pursuits is essential. **Key Responsibilities** + Lead end-to-end solution development for BPO opportunities across Healthcare and Life Insurance clients. + Develop comprehensive business cases that articulate value propositions, financial advantages, operational efficiencies, and transformation opportunities. + Build detailed cost models, pricing models, and commercial assumptions to support competitive and profitable client proposals. + Design scalable operating models, delivery approaches, staffing models, transition strategies, and governance frameworks. + Collaborate with Sales, Business Development, Delivery, Operations, Finance, and Subject Matter Experts to develop integrated client solutions. + Analyze client RFPs, RFIs, and business requirements to create differentiated solution strategies. + Develop solution narratives, proposal content, executive presentations, and client-facing documentation. + Support solution validation, pricing reviews, and executive governance during pursuit cycles. + Participate in client discovery sessions, solution workshops, and proposal presentations. + Identify operational risks, dependencies,



and assumptions while recommending mitigation strategies. + Incorporate industry best practices, automation opportunities, digital capabilities, and continuous improvement concepts into proposed solutions. + Ensure proposed solutions align with organizational delivery capabilities, financial targets, and contractual requirements. + Support transition planning and knowledge transfer activities during deal handoff to delivery teams. **Required Qualifications** + Bachelor's degree in Business, Healthcare Administration, Finance, Operations Management, Engineering, or a related field. + 8+ years of experience in Solution Architecture, Solution Consulting, Business Consulting, or Pre-Sales within a BPO or outsourcing organization. + Demonstrated experience developing business cases, financial models, pricing strategies, and cost estimates for large outsourcing engagements. + Experience designing end-to-end BPO solutions for Healthcare or Life Insurance clients. + Strong understanding of outsourcing delivery models, shared services, offshore/onshore delivery, and operational transformation. + Experience supporting client pursuits, RFP responses, proposal development, and oral presentations. + Excellent analytical, financial modeling, and problem-solving skills. + Strong executive communication, presentation, and stakeholder management abilities. **Preferred Qualifications** + Experience supporting Healthcare Payer operations, including Claims, Benefits Administration, Enrollment, Provider Services,



Customer Service, Care Management, or Utilization Management. + Experience supporting Life Insurance operations, including Policy Administration, New Business, Underwriting, Claims, Customer Service, and Policy Servicing. + Familiarity with digital transformation, Intelligent Automation (RPA), AI-enabled operations, workflow platforms, and process optimization. + Experience working with global delivery models and cross-functional solution teams. + MBA or other advanced degree is a plus. **Technical & Functional Skills** + Business Case Development + Financial Modeling + Cost Modeling + Pricing Strategy + Solution Architecture + Proposal Development + Commercial Modeling + Operating Model Design + Workforce Planning + Transition Planning + Process Improvement + Risk Assessment + Executive Presentation Development + Microsoft Excel (advanced modeling) + Microsoft PowerPoint + Visio or other process modeling tools **Success Profile** The successful candidate will be able to: + Translate complex client requirements into practical, scalable outsourcing solutions. + Balance commercial competitiveness with operational feasibility and profitability. + Develop persuasive business cases supported by robust financial analysis. + Collaborate effectively across Sales, Finance, Operations, Delivery, and Consulting teams. + Communicate confidently with executive stakeholders and client decision-makers. + Deliver high-quality proposal content within aggressive pursuit timelines. **Preferred Industry Experience** + Healthcare Payers (Commercial, Medicare, Medicaid) + Blue Cross Blue Shield organizations + Life Insurance and Annuities + Managed Care Organizations + Business Process Outsourcing (BPO) + Consulting Services + Shared Services and Global Delivery

📌 Digital Solution Architect Lead Advisor (Chennai)
🏢 NTT America
📍 Chennai